Privacy Policy | Bridgestone Arena

PRIVACY POLICY

Last Updated: July 11, 2024

INTRODUCTION

Powers Management, L.L.C., which is responsible for managing and operating Bridgestone Arena, (also referred to herein as “we,” “us,” and “our”) is committed to protecting the privacy and security of the personal information we collect, use, share and otherwise process as part of our business. We are committed to informing you about how we treat identifiable information relating to individuals (“personal information”).

We have established this Privacy Policy to inform you about the privacy practices that we apply to personal information for the activities listed below.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AND WHAT CHOICES AND RIGHTS YOU HAVE IN THIS REGARD. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, YOU SHOULD NOT ACCESS OR USE THE SITE, APPLY FOR EMPLOYMENT WITH US, PARTICIPATE IN CONTESTS OR OTHER ACTIVITIES RUN BY US, OR ENGAGE IN COMMUNICATIONS WITH US CONCERNING OUR SERVICES.

PURPOSE

This Privacy Policy describes our practices for the personal information for which we are a “data controller” under applicable law. This includes personal information we collect when you visit our website, https://bridgestonearena.com/ (the site), apply for employment with us, or that you otherwise provide to us in connection with our services and marketing efforts. This Privacy Policy does not apply, however, to our affiliates. For information about our affiliates’ data practices, please contact each company directly.

COLLECTION AND USE OF PERSONAL INFORMATION

We collect and process the following types of personal information from you for the purposes set forth below. In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. You may choose not to provide us with any personal information, but you will not be able to access portions of the Site, complete an employment application, or participate in our activities that require personal information. For purposes of the EU General Data Protection Regulation, 2016/679 (the “GDPR”), and certain other applicable laws, we act as a data controller with respect to the personal information described below.

Categories of Personal Information Collected

Contact Information

When you visit the Site, register for events or programs with us, sign up for our newsletter or mailing list, contact us via the Contact Us form on the Site, request our services, or otherwise provide us your personal information (for example, in connection with a contest, sweepstakes, or survey), we may ask you for your name, address, telephone number, fax number, email address, or other contact details to respond to your request or inquiry. If you engage with us on social media, we will collect and aggregate the personal information that is tied to your account (for example, your name, username, email address, and location) and your engagement with us, including all content, messages, and information that you provide to us. We may associate this information with your Contact Information. We receive personal data from ticketing service providers (such as Ticketmaster) if you purchase a ticket from such service provider(s) for an event at Bridgestone Arena.

We process Contact Information to operate our business; to develop new services and improve our services and marketing efforts; to improve our relationship and communication with you and to offer you goods and services which may be of interest or benefit to you; to serve you the content and functionality you request; to respond to your request; to comply with your instructions or requests; to ensure the privacy and security of our Site, services, and operations; to maintain our databases and back-ups; to manage our relationships with you; to communicate with you; to keep records of our communications with you; to determine user interests; to enhance your experience and provide you with a more personal and interactive experience; for usage analytics purposes; and to administer a contest, promotion, survey or other customer engagement feature. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our Site and business, the proper management of our business relationships, and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Business Information

When you seek services from us in the course of contractual or customer relationships between you, your organization, and us, we collect business contact information, including your job title and company’s name, and other personal information to provide you with the services you have requested.

We process Business Information to operate our business; to develop new services and improve our services and marketing efforts; to improve our relationship and communication with you and to offer you goods and services which may be of interest or benefit to you; to serve you the content and functionality you request; to respond to your request; to comply with your instructions or requests; to ensure the privacy and security of our Site, services, and operations; to maintain our databases and back-ups; to manage our relationships with you; to communicate with you; to keep records of our communications with you; to determine user interests; to enhance your experience and provide you with a more personal and interactive experience; for usage analytics purposes; and to administer a contest, promotion, survey or other customer engagement feature. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our Site and business, the proper management of our business relationships, and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Device and Usage Information

When you visit the Site, we automatically collect information from your browser or your mobile device, which includes the date and time of your visit, your Internet Protocol (IP) address or unique device identifier, domain server, your browser type, access time, cookies, and data about which pages you visit. To learn more about our collection of technical data, please see our “Cookies and Similar Technologies” Policy. If you choose to disable cookies and similar technologies, some areas and features of the Site may not work properly. Where required by law, we rely on your express opt-in consent for the use of marketing, performance, and analytic cookies and similar technologies. We may also receive device and usage information from ticketing service providers (such as Ticketmaster) if you purchase a ticket from such service provider(s) for an event at Bridgestone Arena.

We process Device and Usage Information to operate our business; to develop new services and improve our services and marketing efforts; to improve our relationship and communication with you and to offer you goods and services which may be of interest or benefit to you; to serve you the content and functionality you request; to respond to your request; to comply with your instructions or requests; to ensure the privacy and security of our Site, services, and operations; to maintain our databases and back-ups; to manage our relationships with you; to communicate with you; to keep records of our communications with you; to determine user interests; to enhance your experience and provide you with a more personal and interactive experience; for usage analytics purposes; and to administer a contest, promotion, survey or other customer engagement feature. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our Site and business, the proper management of our business relationships, and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. The legal basis for processing of strictly necessary cookies is our legitimate interests in the proper administration of our Site and business.

Communications and Inquiries

If you provide us with feedback, contact us for support, ask us questions, contact us regarding Premium Sales or a Bridgestone Arena booking request, or contact us regarding our lost and found, or otherwise communicate with us, we will collect your Contact Information and other information needed to respond to your communication. We may use your email address to communicate with you about our events and services or send you periodic emails if you decide to opt-in to any of our mailing lists. If you receive email communications from us, we may use certain tools to capture data related to if/when you open our message and if/when you click on any links or banners it contains. Other information collected through this email tracking feature includes: your email address, the date and time of your “click” on the email, a message number, the name of the list from which the message was sent, a tracking URL number, and a destination page.

We process Communications and Inquiries to operate our business; to develop new services and improve our services and marketing efforts; to improve our relationship and communication with you and to offer you goods and services which may be of interest or benefit to you; to serve you the content and functionality you request; to respond to your request; to comply with your instructions or requests; to ensure the privacy and security of our Site, services, and operations; to maintain our databases and back-ups; to manage our relationships with you; to communicate with you; to keep records of our communications with you; to determine user interests; to enhance your experience and provide you with a more personal and interactive experience; for usage analytics purposes; and to administer a contest, promotion, survey or other customer engagement feature. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our Site and business, the proper management of our business relationships, and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Sensitive Personal Information

We may collect information regarding your racial or ethnic origin, gender, or financial information. We will collect this sensitive personal information with your express consent or as otherwise permitted by applicable law.

We process Sensitive Personal Information to operate our business; to serve you the content and functionality you request; to respond to your request; and to comply with your instructions or requests. The legal basis for this processing is consent or, where applicable, our legitimate interests in the proper administration of our Site and business, the proper management of our business relationships, and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Employment Positions

If you apply for a job or become an employee, we collect personal information necessary to process your application or employment. In the application, we collect information including, among other things, your Contact Information, emergency contact information, your social security number, employment history, educational history, skills, and competencies.

We process Employment Positions information to operate our business; to verify your eligibility and suitability for employment or other relationships with us; and to comply with your instructions or requests. The legal basis for this processing is our legitimate interests in the proper administration of our Site and business, and, where applicable, taking steps, at your request, to enter into a contract.

Other Processing Activities

We may also process personal information when necessary for the following:

The establishment, exercise, or defense of legal claims, whether in court, administrative, or other proceedings. (The legal basis for this processing is our legitimate interest in the protection and assertion of our legal rights, your legal rights, and the legal rights of others.)
Obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice (The legal basis for this processing is our legitimate interest in the proper protection of our business.)
Compliance with federal, state, or local laws (The legal basis for this processing is compliance with a legal obligation to which we are subject.)
Compliance with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities and cooperation with law enforcement agencies concerning conduct or activity that we, a service provider, or a third party reasonably and in good faith believe may violate applicable law (The legal basis for this processing is compliance with a legal obligation to which we are subject.)
Collection, use, retention, or disclosure of information that is deidentified or aggregated.
Purposes that are consistent with, related to and/or ancillary to the purposes and uses described in this Privacy Policy for which your personal information was provided to us.

We may process your personal information in connection with any of the purposes and uses set out in this Privacy Policy on one or more of the following legal grounds:

because it is necessary to perform the tasks you have requested or to comply with your instructions or other contractual obligations between you and us;
to comply with our legal obligations as well as to keep records of our compliance processes;
because our legitimate interests, or those of a third-party recipient of your personal information, make the processing necessary, provided those interests are not overridden by your interests or fundamental rights and freedoms;
because you have chosen to publish or display your personal information on a public area of the Site, such as a comment area;
because it is necessary to protect your vital interests;
because it is necessary in the public interest; or
because you have expressly given us your consent to process your personal information in a particular manner.

We do not use your personal information for making any automated decisions affecting or creating profiles other than as described herein.

Is entry of personal information required?

You may choose not to provide us with any personal information, and you may still access and use much of the Site. Engagement with us for certain services, programming, business activities, and marketing may not be accessible without providing certain personal information about yourself. Some pages on the Site may give you the option of providing certain of your personal information about yourself. However, you will not be able to access any portions of the Site that require your personal information. If you want to change any information about yourself that you have submitted, you may contact us via the contact methods listed at the end of this Privacy Policy.

Processing Locations

We are based in the United States, and personal information may be transferred to, stored, and processed in the United States, and other countries in which we or our affiliates, partners, service providers, or agents maintain facilities. By sending us personal information or using the Site, you agree and consent to the processing of your personal information in all locations we select. Data protection laws vary among countries, with some providing more protection than others. We rely on recognized legal bases to lawfully conduct cross-border/international transfers of personal information, such as express consent, when transfer is necessary for us to deliver services pursuant to an agreement, or when the transfer is subject to safeguards that assure the protection of the personal information.

SHARING AND DISCLOSING OF YOUR PERSONAL INFORMATION

When we are acting as the data controller or where permitted by applicable law, we may share your personal information in the following contexts:

Corporate Affiliates

We may share your personal information with our corporate subsidiaries, parents, and affiliates and with their respective officers, directors, employees, accountants, attorneys and agents.

Acquisitions and Similar Transactions

We may disclose your personal information in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our company assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred. For example, if another company acquires us, we will share your personal information with that company.

Disclosures With Your Consent

We may ask if you would like us to share your personal information with other unaffiliated third parties who are not described elsewhere in this Privacy Policy. We will only disclose your personal information in this context with your consent.

Disclosures Without Your Consent

We may disclose personal information in response to subpoenas, warrants, court orders or other legal process, or to comply with relevant laws. We may also share personal information to establish or exercise our legal rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or to investigate violations of our or a service provider’s Terms of Use. We may also disclose personal information as needed to protect vital interests.

Third Parties

We may provide personal information about you to third parties that may offer services specifically requested by you.

Service Providers

We may share personal information with our agents, contractors, and service providers. Among other things, service providers perform services on our behalf including, but not limited to, those to help us to administer the Site; support our provision of services requested by you; provide technical support; perform modeling and analytics; send marketing, promotions and communications to you about our services or events; provide payment processing; provide ticket processing and/or ticket sales, organize and promote a concert or event (event promoters and/or producers); and assist with other legitimate purposes permitted by law.

Professional Advisors

We may share personal information with our insurers and other professional advisors, including attorneys, accountants, consultants, and auditors, that need access to your information to provide operational or other support services on our behalf.

Deidentified or Aggregated Data

We may share aggregated information, and information that does not identify any specific individual, such as groupings of demographic data and customer preferences, (i) for compliance with reporting obligations; (ii) for business or marketing purposes; and (iii) to assist us and others in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, marketing, and/or functionality.

RETENTION OF PERSONAL INFORMATION

We retain and use your personal information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to provide our services, and to enforce our agreements.

We take reasonable steps to delete the personal information we collect when (1) we have a legal obligation to do so; (2) we no longer have a purpose for retaining the information; and (3) if you ask us to delete your information, unless we determine that doing so would violate our existing, legitimate legal, regulatory, dispute resolution, contractual, or similar obligations. We may also decide to delete your personal information if we believe it is incomplete, inaccurate, or that our continued storage of your personal information is contrary to our legal obligations or business objectives.

To the extent permitted by law, we may retain and use anonymous, de-identified, and aggregated information for performance reporting, benchmarking, and analytic purposes and for product and service improvement. When we delete data, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it.

SECURITY AND PROTECTION OF PERSONAL INFORMATION

We have security measures in place to protect personal information from unauthorized access, acquisition, destruction, use, modification, or disclosure, and to detect fraudulent identity-verification activity, including when transmitting personal information in response to data subject requests. From time to time, we review our security procedures to consider appropriate new technologies and methods.

We use a secure server. We do not store or save your financial information. While our security measures seek to protect your personal information in our possession, no security system is perfect, and no data transmission is 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information transmitted to us or from our Site. Your use of the Site is at your own risk. We cannot guarantee that your personal information will remain secure in all circumstances.

If a data breach compromises your personal information, we will notify you and any applicable regulator when we are required to by applicable law.

RIGHTS AND CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION

Please use the “Contact Us” details at the end of this Privacy Policy to exercise your rights and choices under this Privacy Policy. If you would like to manage, change, limit, or delete your personal information or if you no longer want to receive any email, postal mail, or telephone contact from us or our affiliates in the future, such requests may be submitted via the Contact Us details at the end of this Privacy Policy.

Email Opt-Out

If you no longer wish to receive communications from us via email, you may opt-out by clicking the “unsubscribe” link available at the bottom of our email communications or by contacting us at privacyinfo@powersmgmt.com and providing your full name, mailing address, phone number, and email address so that we may identify you in the opt-out process. Once we receive your instruction, we will promptly take corrective action.

Cookies

You may be able to set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. You may also adjust your cookie preferences by using the cookies consent banner. For more information, see our Cookies and Similar Technologies Policy. If you disable or refuse cookies, please note that some parts of the Site may then be inaccessible or not function properly.

Updating Your Personal Information

Our goal is to keep your personal information accurate, current, and complete. If any of the personal information you have provided to us changes, please let us know. For instance, if your email address changes, you may wish to cancel any request you have made of us; or, if you become aware of inaccurate personal information about you, you may use the “Contact Us” details provided at the end of this Privacy Policy to update your information. We are not responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.

Complaints

If you believe that your rights relating to your personal information have been violated, you may lodge a complaint with us by contacting us in writing via the “Contact Us” details at the end of this Privacy Policy.

INDIVIDUAL RIGHTS

You may have certain rights relating to your personal information under local data protection laws, and we discuss the rights provided in various jurisdictions below. All requests should be sent to us in writing at the contact details noted in the “Contact Us” section of this Privacy Policy. Your personal information may be processed in responding to these rights. If you are exercising a right that is the responsibility of a third party, including one of our affiliates, we will direct you to contact the appropriate data controller who is responsible for responding to your request.

EU/EEA Residents

Right of Access. To the extent required by law, you have the right to receive confirmation as to whether personal information concerning you is being processed, and, where that is the case, access to the personal information and the following information: the purposes of the processing; the categories of personal information concerned; and the recipients or categories of recipient to whom the personal information have been or will be disclosed. We will provide a copy of your personal information in compliance with applicable law.

Right to Erasure and Deletion of Your Personal Information. In some cases, you have a legal right to request that we delete your personal information when (1) it is no longer necessary for the purposes for which it was collected; (2) consent has been withdrawn in certain instances; (3) you have objected to the processing in certain instances; (4) the personal information has been unlawfully processed; (5) the personal information has to be erased for compliance with a legal obligation; and (6) the personal information was collected in relation to the offer of information society services. However, the right is not absolute. When we delete personal information, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it. We may also retain your personal information as needed to comply with our legal obligations, resolve disputes, or enforce any agreements.

Right of Rectification. Our goal is to keep your personal information accurate, current, and complete. Please contact us if you believe your information is not accurate or if it changes.

Right to Restrict Processing. You have the right to restrict the processing of your personal information when (1) the accuracy of the personal information is contested, for a period enabling the data controller to verify the accuracy of the personal information; (2) the processing is unlawful and you oppose erasure and request a restriction instead; (3) we no longer need the personal information, but you need us to keep it for the establishment, exercise, or defense of legal claims; or (4) you have objected to us processing the personal information, pending resolution of the objection.

Right to Object. In certain circumstances, you have the right to object to the processing of your personal information where the processing is necessary for performance of a task carried out in the public interest, for our legitimate interests, or for the legitimate interests of others. You also have the right to object where personal information is processed for direct marketing purposes or for scientific or historical research purposes or statistical purposes.

Right to Withdraw Consent. If you have provided your consent to the collection, processing, and transfer of your personal information, you may have the right to fully or partially withdraw your consent. To withdraw your consent, please notify us using the information in the “Contact Us” section of this Privacy Policy, or you may follow opt-out links on any marketing communications sent to you. Once we have received notice that you have withdrawn your consent, in whole or in part, we will no longer process your personal information for the purpose(s) to which you originally consented and have since withdrawn unless there are compelling legitimate grounds for further processing that override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims. Withdrawal of consent to receive marketing communications will not affect the processing of personal information for the provision of our services.

Right to Complain. If you believe we have not processed your personal information in accordance with applicable law, we encourage you to contact us at privacyinfo@powersmgmt.com. You may also have the right to make a complaint to an applicable Supervisory Authority or seek a remedy through the courts. A list of Supervisory Authorities for residents of the EU or EEA is available at: https://edpb.europa.eu/about-edpb/board/members_en. If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law.

Nevada Residents

Nevada residents may submit a verified request to us at privacyinfo@powersmgmt.com to request that we not make any sale (as defined under Nevada law) of any covered information (as defined under Nevada law) that we have collected or will collect about you. Please provide your name and contact information in your request and we will respond to your request in accordance with Nevada law.

California Residents

Under California Civil Code Section 1798.83, California residents who provide personal information in obtaining products or services for personal, family, or household use may be entitled to request and obtain from us once a calendar year information about the information we shared, if any, with other businesses for direct marketing uses. At present, we do not share your personal information with third parties for those third parties’ direct marketing purposes. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing, if any, will be included in our response. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by contacting us at privacyinfo@powersmgmt.com.

THIRD-PARTY SITES

This Privacy Policy does not apply to any third-party websites or applications. The Site may contain links to, and media and other content from, third-party websites. These links are to external websites and third parties that have their own privacy policies. Because of the dynamic media capabilities of the Site, it may not be clear to you which links are to external, third party websites. If you click on a third-party link, you will be redirected away from the Site. You can check the URL to confirm whether you have left the Site.

We cannot and do not (i) guarantee the adequacy of the privacy and security practices employed by or the content and media provided by any third parties or their websites, (ii) control third parties’ independent collection or use or your personal information, or (iii) endorse any third-party information, products, services or websites that may be reached through embedded links on the Site.

Any personal information provided by you or automatically collected from you by a third party will be governed by that party’s privacy policy and terms of use. If you are unsure whether a website is controlled, affiliated, or managed by us, you should review the privacy policy and practices applicable to each linked website.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

The Children’s Online Privacy Protection Act (“COPPA”), as well as other data privacy regulations, restrict the collection, use, or disclosure of personal information from and about children on the Internet. Our Site and services are not directed to children under the age of 13, nor is information knowingly collected from children under the age of 13. No one under the age of 13 may access, browse, or use the Site or provide any information to us. If we learn that we have collected or received personal information from a child under the age of 13 without a parent’s or legal guardian’s consent, we will take steps to stop collecting that information and delete it. If you believe we have received any information from a child under the age of 13, please contact us using the “Contact Us” details provided below. For more information about COPPA, please visit the Federal Trade Commission's website at: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.

UPDATES AND CHANGES TO THIS PRIVACY POLICY

We may add to, change, update, or modify this Privacy Policy from time to time. We will post all changes to this Privacy Policy on this page, and the updated policy will be effective immediately upon posting. If we make material changes, we will also notify you through a notice on the homepage of the Site for a reasonable period of time. We may also, in our discretion, notify you of changes to this Privacy Policy via email.

You are expected to, and you acknowledge and agree that it is your responsibility to, carefully review this Privacy Policy prior to using the Site, and from time to time, so that you are aware of its current terms. Your continued use of the Site after the “Last Modified” date will constitute your acceptance of and agreement to any changes and to our collection and sharing of your personal information according to the then-current Privacy Policy. If you do not agree with this Privacy Policy and our practices, you should not use the Site, apply for employment with us, or otherwise provide to us in connection with our services and marketing efforts.

CONTACT US

For more information, or if you have any questions regarding this Privacy Policy, wish to exercise your rights, or wish to lodge a complaint with us, you may contact us using the information below, and we will do our best to assist you. Please note, if your communication is sensitive, you may wish to contact us by postal mail.

Mailing Address: 501 Broadway, Nashville, TN 37203

Email Address: privacyinfo@powersmgmt.com