Bridgestone Arena concert crowd

Arena Policies

Bridgestone Arena is a Cashless Facility.                            Bridgestone Arena is committed to creating a safe, comfortable and enjoyable experience for all guests. All guests shall remain respectful and courteous to Arena staff and fellow patrons and guests must comply with directives from Arena staff regarding Arena policies, emergency response procedures and behavior which impacts the event experience.

The Arena values the support of all guests and reserves the right to eject any guest for any reason. In order to maintain the safe and enjoyable access to Bridgestone Arena and its outdoor plaza area(s) (collectively, “Arena”), all Arena Rules and Regulations below will be applicable and enforceable.

ACCESSIBILITY
Please visit https://www.bridgestonearena.com/accessibility.

ACCEPTABLE METHODS OF PAYMENT
Bridgestone Arena is a cashless venue. Mobile payment and most major credit cards; Visa, MasterCard, American Express and Discover are accepted. 

ANIMALS
Animals are not allowed in Bridgestone Arena; however, an exception is made for leashed, harnessed and housebroken service animals. Please be advised Bridgestone Arena reserves the right to exclude service animals which act in “out of control” manners. If the service animal does not fit under your seat you will need to purchase a ticket for the animal. Service animals and all affixed equipment are subject to screening upon entry.

If a patron plans on bringing a service animal into the venue, we encourage them to contact us as early as possible for potential seating relocation purposes.

BAG POLICY
For enhanced safety and speed of entry, we strongly discourage guests from bringing bags to events. All fans are urged to arrive early and travel light.

If a bag is necessary, the following restrictions and processes apply:

  • Backpacks of any size are considered prohibited items and are NOT allowed into the arena.
  • Bags that measure larger than 12”x12”x6” are prohibited and are NOT allowed into the arena.
  • Bags that measure between 6”x4”x1.5” and 12”x 12”x6” (including clear bags and Nashville Locker Room bags) are subject to x-ray screening and visual inspection. 
  • Bags that measure smaller than 6” x 4” x 1.5” may proceed through express screening lanes for visual inspection.  
  • Diaper bags and bags needed for medical reasons are allowed but will be subject to x-ray screening. We kindly ask that you reach out to Bridgestone Arena Customer Service (accessibilityservices@powersmgmt.com) 24 hours prior to your event if you want to arrange for additional accommodations before arrival. 

Reminder: Patrons with prohibited items will not be permitted entry to the arena. Bridgestone Arena does not provide on-site storage. Guests are asked to plan accordingly and allow for extra time when arriving at Bridgestone Arena.

Exceptions to this bag policy may be made for extenuating circumstances such as medical needs and diaper bags. Please contact Bridgestone Arena if you require additional information or guidance at customerservice@nashvillepredators.com or 615-770-2000.

 

BANNERS AND FLAGS
Banners and flags are prohibited from being hung or fastened in the Arena. Hand-held signs no larger than 2’x3’ are permitted but must meet the following criteria:

  • Signs cannot be obscene or profane in nature or content.
  • Signs cannot obstruct the view of guests.
  • Signs cannot be attached to sticks or poles.
  • No items may be affixed to signs.
  • The Arena has the right to revoke this signage policy without prior notification at the request of individual events.


BRIDGESTONE ARENA COVID PROTOCOL
Guests are not required to show proof of COVID-19 vaccination or a negative COVID-19 test to attend Nashville Predators games or other events held at Bridgestone Arena, however, some specific events may impose additional requirements that may differ from the above protocols; such additional requirements will be communicated and enforced when necessary.

CAMERAS AND RECORDING DEVICES
The permitted use of cameras varies by event. Small digital cameras may be permitted for certain events. Cameras with professional lenses, flash attachments, GoPros, camcorders, selfie sticks, iPads or other tablets, drones, tripods, bipods and monopods are prohibited at all times. Use of recording devices and video cameras, both audio and visual, are not permitted within the Arena.

CODE OF CONDUCT

  • Guests may not interfere with the event and/or athletes and/or performers in any manner.
  • Guests shall refrain from using abusive or threatening language or obscene gestures and/or language.
  • Guests may not engage in fighting, taunting, assault, intentional and unwanted physical contact with another guest, making threatening gestures, throwing objects or other behavior deemed potentially detrimental to the experience of other guests; those who engage in any of these actions will immediately be ejected from the event.
  • Guests are encouraged to report inappropriate behavior to Arena staff. 
  • Guests who consume alcohol must do so in a legal and responsible manner. 
  • Guests shall comply with requests from Arena staff regarding operational and emergency procedures.
  • Guests may not engage in unauthorized commercial activity on property.
  • Violation of these Rules and Regulations may result in ejection without a ticket refund.
  • Guests must be courteous to other guests when entering and leaving the Arena.
  • Guests shall refrain from placing cups or other items on walls or ledges.
  • Guests shall refrain from sitting or standing on seat backs or stepping over and/or on seats.

Guests who fail to abide by Arena policies and/or state and federal law are subject to ejection from the Arena.

EJECTIONS
Disruptive and/or disorderly guests should be reported to an usher or event staff personnel immediately. Ejected guests must vacate Arena property immediately.

Need In-Game Assistance?

Text your location and issue to 615-502-4848

Let us know how to help you: Are you sitting next to an unruly fan? Is there an issue with your seat? Service issue? Text us your location and a description of the issue you are experiencing and a Bridgestone Arena staff member will be by to assist you shortly.

EVENT ASSISTANCE
Guests can contact Arena representatives directly for assistance with issues ranging from security to cleaning matters. Guests can directly contact an Arena representative or download the official Preds App, and select ‘In-Game Help’ for assistance during the event.

Need In-Game Assistance?

Text your location and issue to 615-502-4848

Let us know how to help you: Are you sitting next to an unruly fan? Is there an issue with your seat? Service issue? Text us your location and a description of the issue you are experiencing and a Bridgestone Arena staff member will be by to assist you shortly.

FACE MASK POLICY
We support the wearing of masks for any guest who chooses to do so.

We will continue to monitor available data and recommendations from our government agency partners at the local, state and federal levels and make any necessary changes as new data and recommendations become available to us. Additional guidance can be found on the CDC’s COVID-19 Website.

FIRST AID
Vanderbilt first aid centers are located on the main and upper concourse near Section 111 and near Section 311. Trained medical personnel are on site for every ticketed Arena event and are available to those needing assistance.

GIVEAWAYS/PROMOTIONS
Procedures for giveaways are established by the Arena and must receive prior approval from Arena.

GUEST DRESS CODE
Guests entering the Arena must be properly attired, which includes shoes. Proper clothing items must be worn at all times in the Arena. Guests displaying obscene, indecent and/or inappropriate clothing are subject to management discretion and may be prohibited from entering or remaining at the Arena.

GUEST SERVICES AND GENERAL INFORMATION

  • Elevators: public elevators are located at the southwest and east sides of the Arena. The southwest elevator is located next to the 6th Avenue parking garage entrance and is accessible to main, suite, club and upper level concourses. The east elevator accesses all levels except the upper concourse.
  • Guest Drop-Off Point: eastbound curb lane of Broadway between 6th & 5th Aves.
  • Guest Survey: Guests attending Arena events may be asked to complete a voluntary guest survey. The survey is utilized by the Arena to ensure the best possible guest experience.
  • Mother’s Lounge: The Arena has a room dedicated to mothers, equipped with changing tables and nursing chairs located on the Club Level near Section 213.
  • If applicable, lines for general admission seating start at 8AM on the day of event at the SoBro Entrance Plaza. 
  • Camping and staying overnight on Arena property is prohibited.

HEALTH AND SAFETY
Guests agree to follow the Arena’s health and safety policies, as well as all applicable Centers for Disease Control and Prevention guidance, local, state and federal orders, regulations and ordinances pertaining to health and safety at all times while at the Arena. The Arena’s health and safety policies will be posted throughout the Arena and Bridgestone Arena Website.

INTOXICATED GUESTS
Guests who are visibly intoxicated or display obvious signs of intoxication may not admitted into the Arena. If you observe or encounter a visibly intoxicated guest or a guest displaying obvious signs of intoxication at the Arena, please contact an Arena security representative and/or a uniformed officer. Visibly and obviously intoxicated guests are subject to ejection from the event.

LOST AND FOUND
Items found before, during, or after an event should be turned into the Guest Services Center built by Cabinets To Go (near section 103). Items will then be turned into security, logged in and kept for 14 calendar days. Item(s) may be donated to charity or disposed of at the discretion of Arena management if not claimed after such period. The Arena is not responsible for any lost or damaged items.

Submit Lost & Found Claim

LOST GUESTS
Lost guests/children should be directed to our Guest Services Center built by Cabinets To Go (near section 103).

PAGING
The paging of guests in the Arena is not permitted.

PROHIBITED ITEMS
Guests are not permitted to bring the following items to the Arena:

  • Animals, with the exceptions of service animals
  • Backpacks
  • Bottles or cans
  • Coolers
  • Camp/folding chairs
  • Drones and any other type of UAV
  • Fireworks
  • Food and drink purchased outside (including alcohol)
  • Frisbees and/or beach balls
  • Gifts (for artists, athletes or event participants)
  • GoPros or another camcorder
  • Grills of any size
  • Heaters of any kind, including but not limited to propane and electric
  • Hoverboards, bicycles, skateboards, roller skates/shoes, wagons
  • Illegal drugs
  • Inflatables including balloons & beach balls
  • Laptops or tablets (unless by a credentialed member of the media)
  • Laser pointers
  • Luggage
  • Poles or sticks of any kind such as flagpoles, broomsticks, selfie sticks
  • Tents, tarps, sleeping bags 
  • Two-way radios
  • Noise making devices including, but not limited to: air horns, sirens, whistles, cowbells, megaphones and any other noise/voice amplification device detract from the overall guest experience and interfere with event programming, advertising, and safety announcements. As such, all noise making and amplification devices are prohibited. 
  • Guests may not carry weapons, firearms, knives, stun guns, pepper spray, mace and/or dangerous devices of any type. No firearms carried by guests are permitted at the Arena with the exception of qualified law enforcement officers who are present at the Arena in a non-working function and have notified the Arena’s Director of Security and Metro Police ahead of the event to be properly verified.  Without such verification and approval, such off-duty and qualified law enforcement officers will not be permitted to bring such firearm(s) in the Arena.
  • Any item deemed to be inappropriate or hazardous by Arena security

Guests found in possession of contraband items will be subject to ejection from the Arena and the contraband items may be confiscated.

PROJECTILES
The throwing of any object inside the Arena by guests is prohibited.

RE-ENTRY
The Arena has a no re-entry policy. Guests who need to exit and re-enter due to service animal needs or personal emergencies, must first make contact with event staff at the main entrance to have their ticket scanned out. 

SCREENING
The Arena is committed to the safety of its guests. Walk-through metal detectors are in place at all entrances. All individuals entering the Arena will be screened and all personal items and bags will be subjected to a security search. All individuals entering the Arena must have a valid ticket or credential. Guests must comply with all screening policies and procedures, which may vary by event.

APPROVED BAGS: Medical bags, parenting bags and CLEAR 12" x 12" bags will be permitted following X-Ray screening. Backpacks of any kind are NOT permitted.

Guests attending events with approved bags will experience delayed entry times, for expedited entry please leave bags at home.

SEATING AREAS
All guests are required to have a ticket to enter the Arena and must sit in their assigned ticket location. Failure to produce a ticket (either via paper ticket or mobile ticketing) will result in ejection from the Arena. 

  • Aisleways are to remain clear at all times
  • Please be aware of our puck-in-play policy which requires guests to refrain from accessing their seats during hockey games until the puck is no longer in play. This policy enables guests to enjoy an unobstructed view of the game.
  • Prolonged standing when surrounding guests are not standing is not permitted.

SEVERE WEATHER
Bridgestone Arena is a storm ready certified arena. Arena officials work directly with the National Weather Service and the Metro Office of Emergency Management to monitor and adapt to ever-changing weather conditions. In the event of a severe weather situation, guests are directed to follow the guidance of Arena personnel to ensure everyone’s safety. 

SMOKING
The Arena is a smoke-free facility. Smoking, (including but not limited to e-cigarettes and vaping devices) is not allowed on the Arena property.

SOLICITING
Due to crowd flow, environmental, health and safety concerns, soliciting on Arena property is strictly prohibited. This includes distribution of flyers, pamphlets, leaflets, brochures, gathering of signatures, picketing and unauthorized merchandise sales, all of which are strictly prohibited. Individuals distributing materials of any kind or soliciting will be ejected from the Arena and/or Arena property.

STROLLERS
Guests are encouraged to leave their strollers in their vehicles prior to arrival at the Arena; however, strollers may be checked into our Guest Services Center built by Cabinets To Go (near section 103) upon arrival. Strollers are not permitted to enter the seating area of the Arena or block any aisleways. 

TICKET RESALES
Re-selling of tickets on Arena property is strictly prohibited and violators must vacate Arena property and may be prosecuted.